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EAM: 'Unknown Error retrieving Asset' When Searching Non-financial Asset Through Asset Component Hierarchy (Doc ID 2421988.1)

Last updated on JULY 11, 2018

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


'Unknown Error retrieving Asset' when searching non-financial asset through Asset Component Hierarchy

EXPECTED BEHAVIOR
-----------------------------
Expecting the search to find assets.


REPLICATION STEPS
=================
1. Add 2 non-financial assets through Asset Management>Asset Transactions>Owned Assets>Define Asset Operational Info (Add)
2. Search for the assets in Asset Management>Asset Transactions>Owned Assets>View Component Hierarchy.
3. Key in the new asset added and click Search. Message: 'Unknown Error retrieving Asset'

Changes

 

Cause

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