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Pushback Not Routing to Skipped Approvers (Doc ID 2422096.1)

Last updated on FEBRUARY 05, 2019

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In Approval work flow, if one of the approvers failed to act (approve or deny) in the specified time it is skipping the approver and moving to the next approver queue. Again if the current approver pushes the REQ/PO back, it is not going back to the approver who was skipped.

Steps to Reproduce the Issue:
1.Create a requisition
2.Submit for approval
3.Added additional Approvers as shown
4.First approval path completely approved
5.On second header level approval path

Step approvers in below order
A -> B-> C -> D

A and B approved.
Now approval is pending with C
User C Failed to act on approval

6. Run the approval escalation process EOAW_NEM
7.User C Skipped and approval moved to D
8.Log in as D pushback to previous approver
9.Approval pushed back to BBELL instead of C

Pushbacks not routing back to skipped Approver. It should go to C.

 

Another Scenario

When inserting two approvers and trying to pushback the worklist, user is getting error stating "Pushback is disabled for this approver".

Facing this for all transactions where inserted approvers are involved and the approval is skipped due to timeout setup and next approver is not able to Pushback the  to inserted approver's approval.

Error:

Pushback is disabled for this approver. (18081,1020) EOAW_CORE.ENGINE.PathInst.OnExecute

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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