EGL9.2. Synchronization Issue Between User Profile And User Preferences

(Doc ID 2422140.1)

Last updated on JULY 12, 2018

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version PUM 20 , PTools version 8.55.08, General Tables

ACTUAL BEHAVIOR
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Sync issue between User profile and User preferences

Whenever the name is changed in user profile, the change doesn't flow to the user preferences page for an existing user. The issue is not happening for the new one.
 

EXPECTED BEHAVIOR
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Whenever the name is changed in user profile, the change show flow to the user preferences page for an existing user.

STEPS
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The issue can be reproduced at will with the following steps:
1. Change the name of the user profile for an existing user and not save
2. Check if name has been showed in user preferences- the change is present
3. After saving, the change of the name is not present in user preferences.
4. Repeat the operations for a new user- the situation is not reproducing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the system to show the changed name of the user in user preferences

Cause

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