E-PORTAL: Custom Images Built Using Theme Builder Do Not Work On Classic Pages

(Doc ID 2422783.1)

Last updated on JULY 13, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Issue:
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The custom images applied via theme builder appear correctly on the fluid pages , but on the classic page they appear as blank place holders.

ACTUAL BEHAVIOR
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Classic pages do not show the custom images.

EXPECTED BEHAVIOR
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The images should show correctly on both the classic and the fluid pages.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new theme using Theme Builder
2. Open new theme in Theme Builder Advanced Settings
3. change out icons for "Action List Btn-Image", "Home Btn-Image", "Navbar Btn-Image", "Notify Badge-Image", "Search Btn-Image"
4. Save and Publish
5. On fluid pages they show correctly.. But navigate to NavBar > Navigator > PeopleTools > Portal > Structure & Content or any other classic page and the images do not show up.


Cause

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