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ESS Address - Country Change Doesn't Refresh Page (Doc ID 2424104.1)

Last updated on JULY 17, 2018

Applies to:

PeopleSoft Enterprise HCM eProfile - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When multiple countries use the same EO_ADDR_DFT_SEC page in the country install page, when changing the country on ESS Address page, the country doesn't always refresh the page to reflect the setup.

EXPECTED BEHAVIOR
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The country should always refresh the page to reflect the setup when you change the country on ESS Address page

STEPS
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The issue can be reproduced at will with the following steps:

1. Person has an existing Taiwan address, which displays all 4 address lines. Navigate to Main Menu > ESS > Personal Details > Addresses
2. Adjusted the setup for Aruba to show only 3 address lines. Navigate to Set Up HCM > Install > Country Table > Enter Country as ABW > Disable ADDRESS4 field and Save
3. When changing the country from Taiwan to Aruba ,Address4 should disappear but it doesn’t

Changes

 

Cause

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