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MAIL GETTING TRIGGERED EVEN IF THE NOTIFICATION SET "ON FAILURE ONLY" (Doc ID 2424240.1)

Last updated on JULY 18, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Correspondence Management

ACTUAL BEHAVIOR
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The Notification is to be sent only if the correspondence is failed at Merge, when Merge Notification is set to ‘On Failure Only’ ., @ Set Up CRM -> Common Definitions -> Correspondence -> Install Options.

EXPECTED BEHAVIOR
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The mail is been triggered even if the correspondence merge is success.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Set Up CRM -> Common Definitions -> Correspondence -> Install Options Set Merge Notification as ‘On Failure Only’
2. Create and send a correspondence with attachment.
3. Though Mail is successfully received, Merge Notification is also received.


Changes

 

Cause

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