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EMSS: Slow Performance Talent Profile Manager Approval (Doc ID 2425084.1)

Last updated on AUGUST 09, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Manager Dashboard/Talent Summary

ACTUAL BEHAVIOR
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Slow Performance Talent Profile Manager Approval

When an Employee Submits a Talent Profile for Approval the Entering it is Quick; However when the Manager Attempts to Approve the Request Spins for a Long Time.  Once the Manager is Able to Review the Request, after Using the Approval Button, it takes a very Long Time to Finish.


EXPECTED BEHAVIOR
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The Process to Submit and Approval an Employees' Talent Profile should not Take a Long time to Complete Processing.

STEPS
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The issue can be reproduced at will with the following steps:

1. Employee uses Self Service > Talent Profile
2. Adds New Information and Submits for Approval
3. Manager Logs Into Application > Clicks on Approval Tile
4. When the Manager Click on the Person Profile to Approve – it Takes about 33 seconds to Open the Next Page

5  When the Manager Clicks on Approve – Green Button it takes Another 36 Seconds before the Approval is Complete, at times it Takes Longer.
 

 

Changes

 

Cause

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