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EPY: Unable to View "View Paycheck" (Doc ID 2426174.1)

Last updated on JULY 23, 2018

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

HCM Payroll NA  HRMS 9.2 PI025/ TAX18A using Peopletools 8.54

When we click on 'View paycheck" in Self Service >Payroll and Compensation >View Paycheck, pages are not opened.

ERROR
-----------------------


PCodeWTL(3/3): Xliff File:
PSAPPSRV.7785 (292) 1-389    13.00.10    0.331747                   PCodeWTL(3/3): Output file: /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf
PSAPPSRV.7785 (292) 1-390    13.00.10    0.000401                   PCodeWTL(3/3): BI Publisher ProcessReport Job End: 2018-07-19-13.00.09.000000
PSAPPSRV.7785 (292) 1-391    13.00.10    0.000083                   PCodeWTL(3/3): Report file: /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf
PSAPPSRV.7785 (292) 1-392    13.00.10    0.010859                       PCodeWTL(1/3): PSXP_RPTDEFNMANAGER:Utility.ViewXMLPAttachment failed. PutAttachment error: 1 vaxmlp_3221fbfc-8b75-11e8-bb72-f67ca7260def /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as an Employee
2. Self Service >Payroll and Compensation >View Paycheck, notice nothing happens and page doesn't open.
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Employees cannot view their paycheck,

Changes

 

Cause

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