EPY: Unable to View "View Paycheck"
(Doc ID 2426174.1)
Last updated on OCTOBER 10, 2018
Applies to:
PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
HCM Payroll NA HRMS 9.2 PI025/ TAX18A using Peopletools 8.54
When we click on 'View paycheck" in Self Service >Payroll and Compensation >View Paycheck, pages are not opened.
ERROR
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PCodeWTL(3/3): Xliff File:
PSAPPSRV.7785 (292) 1-389 13.00.10 0.331747 PCodeWTL(3/3): Output file: /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf
PSAPPSRV.7785 (292) 1-390 13.00.10 0.000401 PCodeWTL(3/3): BI Publisher ProcessReport Job End: 2018-07-19-13.00.09.000000
PSAPPSRV.7785 (292) 1-391 13.00.10 0.000083 PCodeWTL(3/3): Report file: /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf
PSAPPSRV.7785 (292) 1-392 13.00.10 0.010859 PCodeWTL(1/3): PSXP_RPTDEFNMANAGER:Utility.ViewXMLPAttachment failed. PutAttachment error: 1 vaxmlp_3221fbfc-8b75-11e8-bb72-f67ca7260def /u01/MCHQ92/appserv/MCHQ92/files/XMLP/31eb0d7c-8b75-11e8-b819-bc8d42f10063/SSPOFADV.pdf
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as an Employee
2. Self Service >Payroll and Compensation >View Paycheck, notice nothing happens and page doesn't open.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Employees cannot view their paycheck,
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |