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E-PIA: "This Page Is No Longer Available" Message Using Fluid Nav Coll And Classic Work Center (Doc ID 2426765.1)

Last updated on JULY 08, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Environment:
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 PT 8.55.19 ,FSCM 9.2 Demo instance

Issue:
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From the Fluid navigation collection when they click the new window link and in the new window link they make some updates and come back to the first window, they get the "page No Longer message"


ERROR
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This page is no longer available




STEPS
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1. Open GL fluid nav collection.
2. Navigate to Close > Open Period Update.
3. PeopleSoft Product begins with AM.
4. Business Unit = US001.
5. Click Search .
6. Change the To Period to 11.
7. Click the New Window link.
* First window: `site`.
* New window: `site_3`.
8. Open the classic Asset Management WorkCenter.
9. Main > Links > Manage Assets > Express Add.
10. Business Unit: US001.
11. Click Add .
12. Click the Profile ID's magnifing glass.
* Expected and actual results: The Look Up Profile ID window appears.
13. Close the Look Up Profile ID window.
14. Switch back to the first browser tab.
15. Change the To Period to 10.
15. Switch back to the second browser tab.
16. Click the Profile ID's magnifing glass.
* Expected results: The Look Up Profile ID window appears.
* Actual results: "This page is no longer available."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
* Users lose data. Users lose confidence in the system.
* "This page is no longer available" has been in the "known issues" list since before we went live on 9.1, Tools 8.53 back in 2011 and on 9.2 in April 2017.
* Fluid navigation collections and classic work centers were pushed hard during our upgrade to 9.2 to replace the breadcrumbs.
* Experienced users are now leery of using *any* navigation collections or work centers for fear of losing data, whether using one or two windows.
* Users are given conflicting messages.
  1. Use the work centers and navigation collections because they are the simplest ways to get around the system.
  2. Avoid the work centers and the navigation collections, otherwise risk losing data.
* 400+ regular users. Averaging 120 concurrent users.
* Milestone: Go-live with Image 25, Tools 8.55.19 targeted for Jan 16, 2018.

Cause

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In this Document
Symptoms
Cause
Solution
References


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