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HCM : EOAW_NEM_PRC Is Running Forever (Doc ID 2426903.1)

Last updated on JULY 24, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
EOAW_NEM_PRC is running forever . Escalations process has been running for more than 15 hours since last night in HCM.

EXPECTED BEHAVIOR
-----------------------
EOAW_NEM_PRC should not run forever

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Transaction has routed to Approver A. Approver A did not take any action for 7 days.
2) Escalation process should route the transaction to Approver B.
3) Approver B has set delegation to Approver C.
4) After 7 more days the escalation process is running in a loop.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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