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E-PIA: EPeformance Document CKEditor Issue (Doc ID 2427285.1)

Last updated on DECEMBER 07, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On PeopleSoft HCM 9.2 : ePerformance

ACTUAL BEHAVIOR
---------------
When we copy the text from MS Word, or type GOAL information in Rich Text Editor (CKEditor), there's a huge gap between lines. When printing the ePerformance document, the line spacing is even greater.

EXPECTED BEHAVIOR
-----------------------
Spacing between two lines should be single when text is entered into using the Rich Text Editor (CKEditor) and the ePerformance document is saved or printed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Main Menu > Self Service > Performance Management > My Performance Documents > Current Document
2. Add a new Goal and enter description. Text should include multiple lines, or line breaks, entered using the enter or return key
3. Note, the extra spacing between lines. (Appears to be similar to 1.5 spacing)
4. Save goal, document and then print. Note spacing between lines is larger in the PDF document generated. (Appears to be similar to double spacing)

Due to this issue, higher Management/Directors are not able to print the ePerformance Document as there are lot of gaps between lines, which occupies lot of space.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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