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Unable to Retrieve DEPT ID via Prompt on Person Comment Entry Page in CS 9.2 (Doc ID 2427657.1)

Last updated on APRIL 22, 2019

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Campus Community Other

Unable to retrieve DEPT via search prompt on Person Comment Entry - CS9.2

User has reported a problem with retrieving DEPT via search prompt on Person Comment Entry in a CS9.2 test environment (SJT_DEPT, SJT_CLASS_ALL & SJT_OPR_CLS). Receives "invalid value" error message.


ERROR
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"Invalid value - press the prompt button or hyperlink for a list of valid values (15,11)."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (Main Menu > Campus Community > Comments > Comments - Person > Person Comment Entry) and select a Department field value
2. The 'invalid value' error message pops up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to assign Comment to a Person.

Cause

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In this Document
Symptoms
Cause
Solution
References


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