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EAR 9.2: Performance Degradation Problem Detected At Regular Deposits Pages When Saving Changes On A Regular Deposit Containing 6000+ Payment Transactions (Doc ID 2428467.1)

Last updated on JULY 27, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

Using Payment Interface Load process (AR_PAYLOAD) to generate Regular Deposits in the system, with a large volume of Payments (sometimes over 6000 transactions per Regular Deposit).

After successfully implementing the solution provided by <Bug 27268180> (AR: Regular Deposit Component Unable To Open A Group With Over 6,000 Payments, Suffers Performance Degradation And Eventually Times Out), a Regular Deposit containing over 6000 Payments gets properly loaded on the Regular Deposit Component (PAYMENT_ENTRY). However, once there, if the Users need to perform some changes on the Payment information for certain transactions, when trying to save those modifications, the performance degrades, and eventually times out, kicking the Users from the PeopleSoft session.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as a Receivables User

     2.- Navigate to: Accounts Receivable > Payments > Online Payments > Regular Deposit

     3.- Search for a Regular Deposit Group that contains over 6000 Payment transactions within

     4.- Open the Regular Deposit listed

     5.- Continue by making modifications on at least one of the existing Payments, and save the changes

     6.- The system spins for a while, until eventually it times out, and kicks the User from the session

ACTUAL RESULT:

Receivables Users are unable to save the modifications and changes performed at certain payment transactions when saving the Regular Deposit Group. Asides of loosing all the changes performed, timing out also means the Users need to re-log into the FSCM Online Application.

EXPECTED BEHAVIOR:

The system should allow Users to edit, and eventually save Deposit Groups with a large number of Payments associated to it, without timing out.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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