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‘No Rows Exist for Specified Keys’ or ‘Error Finding Item’ Errors When Synchronizing JOBCODE Between HR and CS. (Doc ID 2429081.1)

Last updated on OCTOBER 24, 2018

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.

Symptoms

When attempting to synchronize a job code created in an HR environment with the CS environment, the following Subscription Contract Error Messages occur:

ERROR
-----------------------
- No rows exist for the specified keys. {JOBCODE} / No rows exist in the database with the specified keys.
- Error finding item {JOBCODE} / An error occurred while finding the item using the given keys.l Ensure that the definition of the underlying Component has not diverged from the Component Interface definition.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.) Create and save a new job code in HR. This triggers JOBCODE_SYNC.

2.) In CS, navigate to the Service Operations Monitor (PeopleTools > Integration Broker > Service Operations Monitor) and view errors for JOBCODE_SYNC.

Cause

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In this Document
Symptoms
Cause
Solution
References


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