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‘No Rows Exist for Specified Keys’ or ‘Error Finding Item’ Errors When Synchronizing JOBCODE Between HR and CS. (Doc ID 2429081.1)

Last updated on JULY 10, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.


When attempting to synchronize a job code created in an HR environment with the CS environment, the following Subscription Contract Error Messages occur:

- No rows exist for the specified keys. {JOBCODE} / No rows exist in the database with the specified keys.
- Error finding item {JOBCODE} / An error occurred while finding the item using the given keys.l Ensure that the definition of the underlying Component has not diverged from the Component Interface definition.

The issue can be reproduced at will with the following steps:
1.) Create and save a new job code in HR. This triggers JOBCODE_SYNC.

2.) In CS, navigate to the Service Operations Monitor (PeopleTools > Integration Broker > Service Operations Monitor) and view errors for JOBCODE_SYNC.


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