‘No Rows Exist for Specified Keys’ or ‘Error Finding Item’ Errors When Synchronizing JOBCODE Between HR and CS.
(Doc ID 2429081.1)
Last updated on OCTOBER 15, 2024
Applies to:
PeopleSoft Enterprise CS Campus Community - Version 9 and laterInformation in this document applies to any platform.
Symptoms
When attempting to synchronize a job code created in an HR environment with the CS environment, the following Subscription Contract Error Messages occur:
ERROR
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- No rows exist for the specified keys. {JOBCODE} / No rows exist in the database with the specified keys.
- Error finding item {JOBCODE} / An error occurred while finding the item using the given keys.l Ensure that the definition of the underlying Component has not diverged from the Component Interface definition.
STEPS
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The issue can be reproduced at will with the following steps:
1.) Create and save a new job code in HR. This triggers JOBCODE_SYNC.
2.) In CS, navigate to the Service Operations Monitor (PeopleTools > Integration Broker > Service Operations Monitor) and view errors for JOBCODE_SYNC.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |