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E-CLOUD: After Deploying a PeopleSoft Application on Compute Classic the URL http://oc-public-ip-address-using-hyphens.compute.oraclecloud.com:8000/ps/signon.html results in a Page Can't Be Found (Doc ID 2429161.1)

Last updated on AUGUST 03, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 7.01 and later
Information in this document applies to any platform.

Symptoms

On : 7.01 version, Cloud - Oracle Cloud

ACTUAL BEHAVIOR
---------------
PeopleSoft Application Deployed on Compute Classic is not working

After deploying PeopleSoft FSCM 9.2 Update Image 28 DEMO on Oracle Cloud compute instance using the following the instructions provide on the "Deploying PeopleSoft Applications on Oracle Cloud Infrastructure Compute Classic Instances" deployment guide

the cloud application could not be reached using the URL in the following format:  http://oc-public-ip-address-using-hyphens.compute.oraclecloud.com:8000/ps/signon.html

The URL results in a page can't be found error. Note using SSH to get to the server the server using the private key works. however the URL is not working.



EXPECTED BEHAVIOR
-----------------------
The using the URL format ( http://oc-public-ip-address-using-hyphens.compute.oraclecloud.com:8000/ps/signon.html ) should result in reaching the the cloud application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy PeopleSoft FSCM 9.2 Update Image 28 DEMO on Oracle Cloud compute instance
2. Navigate to the cloud application using the URL with the format: http://oc-public-ip-address-using-hyphens.compute.oraclecloud.com:8000/ps/signon.html


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reach the cloud application using URL:
http://oc-public-ip-address-using-hyphens.compute.oraclecloud.com:8000/ps/signon.html

Cause

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