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Fluid Candidate Gateway - Back Button Inconsistency Issues (Doc ID 2429478.1)

Last updated on JULY 31, 2018

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other Issue with Candidate Gateway

ACTUAL BEHAVIOR
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Fluid Candidate Gateway - Back Button Inconsistency Issues

The Back Button in the Fluid Navigation doesn't always navigate to the correct page.
Sometimes it will say Careers, but it really goes to the Search Jobs page.
One time, we were on the Search Jobs page, and the back button said Search Jobs page so clicking the button didn't actually do anything. In IE, after you click View All Jobs, there is no Back Button. In Chrome, you see Careers as the Back Button.
All of these issues are very inconsistent.
It is also different if you click on the items in the Careers page vs. the "Hamburger" menu item.
This can be very confusing to applicants as they try to navigate the system.
According to PeopleBooks, the Back button should take you to the last page you viewed.

HCM 9.2, Image 12, PeopleTools 8.55.14, selective bugs from Image 23 for the Fluid Candidate Gateway implementation.



STEPS
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The issue can be reproduced at will with the following steps:
1) Click Sign in as PS/PS
2) Click View Latest Jobs and then using the "hamburger" icon, click on My Job Notifications (or any of the other items), the Back Button says Careers, but it links you to the Search Jobs page. It should Say Search Jobs or View all Jobs there to be accurate.
3) Click View latest jobs and apply for a job
4) After submitting an application and then click View Submitted Application, the back button says Apply for Job and takes you to a semi-blank screen which then has the exit. When viewing submitted application, it should be Exit or Search Jobs or Careers as back button - not Apply for Job

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot properly use the application.

Cause

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