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EEX9.2: Approver Gets Multiple Emails when a Line is Denied But Expense Report is Approved. (Doc ID 2431888.1)

Last updated on AUGUST 09, 2018

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

Approver received multiple emails when an expense report was approved with denied line(s). Below is sample scenario:

1. Submit an expense Report with 4 lines for approval.
2. The first approver unchecks line #3 and selects ‘Out of Policy’ for the reason.
3. First approver approves the Expense Report by clicking Approve button.
4. The second approver received 2 emails (assumption is that the other email is for denied lines).
5. Requester received email that the expense report has been denied.
 

Solution

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