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Person_basic_sync Messages Are Getting Stuck And Started Status And Timing Out After Some Time (Doc ID 2431937.1)

Last updated on AUGUST 13, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

PERSON_BASIC_SYNC messages are getting stuck on started status and timing out. Looking at the IB logs, we found the below error for these messages:

First operand of . is NULL, so cannot access member GetRecord. (180,236) PERSONAL_DATA.GBL.NAMES.RowDelete PCPC:259 Statement:1


The issue can be reproduced at will with the following steps:
1. Add/modify a person in CS to trigger Integration Broker message to HCM
2. Check the Service Operation Monitor in HR to see the status of the message
3. Check Integration Broker log to see above error

Changes

 

Cause

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