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Issue With The CRM Screen Popup Page When Used As A Pagelet (Doc ID 2432030.1)

Last updated on APRIL 03, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, 360 Degree View

Issue with the CRM screen popup page when used as a pagelet

In CRM when we use the HRHD 360 screen popup page as pagelet, it is throwing error when we search for any employee. This is working fine before our tools upgrade from 8.53.26 to 8.55.21.

ERROR
-----------------------
First operand of . is NULL, so cannot access member getInstallationRecord. (180,236) RBQ_BOSRCH_QCREATE.Database.ORACLE.SQLObject.OnExecute Name:IsBindRequired PCPC:1003 Statement:18
Called from:RBQ_BOSRCH_QCREATE.Runtime.Abstract.SQLObject.OnExecute Name:GenerateFieldComparisonClause Statement:579
Called from:RBQ_BOSRCH_QCREATE.Runtime.Abstract.SQLObject.OnExecute Name:GenerateSearchPredicatesWithoutNameSplit Statement:524
Called from:RBQ_BOSRCH_QCREATE.Runtime.Abstract.SQLObject.OnExecute Name:GenerateSearchPredicates Statement:1438
Called from:RBQ_BOSRCH_QCREATE.Runtime.Abst

The first operand of the dot operator is the NULL value, indicating the lack of any object value. As a consequence, the given method or property cannot be used.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as PS
2. Add the pagelet from Structure and Content
3. Click Home, classic home, can see the pagelet (ScreenPopup360)
4. Employee id: KU0010
5. Click Search



Cause

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In this Document
Symptoms
Cause
Solution
References


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