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E-PORTAL: Classic Page Not Showing Correctly on a Navigation Collection When Using Mobile Device (iPad) (Doc ID 2432578.1)

Last updated on SEPTEMBER 17, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

PT 8.56.10 

ACTUAL BEHAVIOR
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When a user logs into the application using a iPad device, if they access a Tile that has Navigation Collection with a classic page on it, the page does not render correctly.

Page is not displaying properly when accessed through navigation collection on iPad device.


EXPECTED BEHAVIOR
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The page should display correctly, regardless of the device being used to log in

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a navigation collection with link to a classic page. (Navigate to PeopleTools -> Portal -> Portal Utilities -> Navigation Collection and create the Navigation Collection)
2. Create a tile using tile wizard and mention navigation collection created above. (Navigate to PeopleTools -> Portal -> Tile Wizard and create the Tile containing the Navigation Collection)
3. Add this tile on homepage. (Personalize homepage on the homepage and add the tile)
4. Try to access classic page added in navigation collection via Tile created on iPad Device.


Changes

 

Cause

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