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E-PIA: Inspecting Lines On Voucher Approvals Can Lead To "The Page Is No Longer Available Error". (Doc ID 2433015.1)

Last updated on AUGUST 08, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On FSCM 9.2 current on PUM27, PT 8.56.06.

ISSUE:
Using Fluid Voucher approvals. As a matter of approving a voucher, the employee clicks on each Voucher Line within a voucher to inspect it. Vouchers can easily have 50+ lines as a matter of business.

The user is only allowed to view as many lines as are equal to the value of Number of States Supported. If they go over that number, when they try to approve the voucher they will get an error that the Page no longer is available. It is unreasonable to set this value to > 50 when the recommendation is that it should be 1 or 2. It is also not known how many lines might be on a voucher, so it is impossible to pick a number to set this value to (unless we went excessively large).

On the Web Profile there is a field called "Number of States Supported". This set at 2 (the default setting is 5). Per Doc ID 1393443.1 : "2) Number of States Supported (aka "Max Saves States"): The setting was designed to handle the browser's "back" functionality in PeopleTools 8.49 and older versions. Since the advent of AJAX and Partial Page Refresh in 8.50 and later, this button is no longer supported as means to navigate the system. As a result, the "Number of States Supported" setting no longer needs to be so high. We recommend setting it back to 1 or 2, so that there is SOME functionality preserved should a user use the back button, but dramatically reduce the storage impact on the heap."

STEPS:
1. Web Profile > Caching tab setup
2. Payables Opitons Voucher Approval = AWE
3. User adds Voucher with 10 lines
4. Submit for Approval
5. Approver logs in to approve Voucher through Approvals tile
6. Select Voucher > Open up (Number of States Supported + 1) lines. In our case, we open 6 lines
7. View each Distribution Line
8. Click on Approve
9. This page is no longer available
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BUSINESS IMPACT:
Unable to approve Vouchers effectively

Changes

 

Cause

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