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EeBill9.2: Payment Via Cybersource Not Saved In The System (Doc ID 2435485.1)

Last updated on AUGUST 15, 2018

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After making a successful eBill Payment via Cybersource, payment is not getting saved into the system after returning to Peoplesoft Payment doesn't show in the pending payments page.

The system again allows making the payment on these already paid invoices.

It happens when two different customers are making the payment at the same time.


STEPS
-----------------------
1. Login to eBill as two different customers on different systems (Use different Customer ID's, different eBill accounts and different invoices)

2. As two different customers from different systems, select separate invoices to pay and click the submit button from the payment cart. (Both customers should be on Cybersource page)

3. Once in Cybersource page, enter the payment details and make the payment for the first customer, after few seconds enter payment details for the second customer

4. Payment of the first customer gets recorded in the system but not for the second customer.

Changes

 

Cause

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