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E-AS: Unable To Configure New App Server Domain With New Installation Of PeopleTools. Errors - undefined symbol: PSIsCfgCommentOrEmptyLine and UBBGEN encountered an error while configuring. (Doc ID 2435555.1)

Last updated on AUGUST 15, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Reported PeopleTools Version: 8.56.05

 

Unable to configure and create a new Application Server domain using the PSADMIN utility after installing a new version of PeopleTools.

In PSADMIN, Quick-Configure menu, entered "15" (Custom configuration) at the prompt.
This action resulted in the following log entries and error messages:
---------------------------------------------------------------------------------

Dynamic Process Spawning is enabled for this domain.
Additional processes will be started when the domain experiences increased queuing.
Loading validation table...
/psoft/pt/pt856/05/bin/ubbgen: symbol lookup error: /psoft/pt/pt856/05/bin/ubbgen: undefined symbol: PSIsCfgCommentOrEmptyLine

==============ERROR!================
UBBGEN encountered an error while configuring!

==============ERROR!================

Default settings have been applied to your domain configuration.
These default settings have taken into account the additional PeopleSoft
Homes that have been created for this environment.

Dynamic Process Spawning is enabled for this domain.
Additional processes will be started when the domain experiences increased queuing.
Loading validation table...
/psoft/pt/pt856/05/bin/ubbgen: symbol lookup error: /psoft/pt/pt856/05/bin/ubbgen: undefined symbol: PSIsCfgCommentOrEmptyLine

==============ERROR!================
UBBGEN encountered an error while configuring!

==============ERROR!================


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 - Use PSADMIN utility to create/configure Application Server domain


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer cannot create an Application Server domain

Cause

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