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My Cases Tile In CRM Self-Service Loops Back To Display Page. Not Returning Case Detail Information (Doc ID 2436333.1)

Last updated on NOVEMBER 26, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


ISSUE
---------------
My Cases Tile in CRM Self-Service loops back to display page. Not returning case detail information


Navigate to Employee Self service home page. Click on HR Service Center. Click on the my cases tile. Click on any case.

When you click on a case to view the case details, nothing happens. The application looks like it is executing a search and returns the user to the same page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self service home page.
2. Click on HR Service Center.
3. Click on the my cases tile.  Click on any case. 





Cause

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In this Document
Symptoms
Cause
Solution


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