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EBI 9.2: EBill Payment - Preferred Communication Method Not Working In EBI - Pulling From Contact (Doc ID 2437246.1)

Last updated on APRIL 04, 2019

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 Image #23
PeopleTools: 8.55.08
Usability

When Adding a New Contact in eBill Payment via the 'Administer Users' menu option, the selected preferred communication method is 'Email Notification'. On saving this selection, an error message displays stating issues with the CI Save.

ERROR
-----------------------
Component Interface Save method failed for transaction number 1

Error occurred while trying to save data on a Component Interface for this transaction within the message.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to eBill Payment > Administer Users
2. Add new user with User Role = Administrator
3. Set Preferred Communication = Email Notification
4. Save


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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