My Oracle Support Banner

EAP: Attachments Not Found From Voucher Details Via Voucher Inquiry Page (Doc ID 2438813.1)

Last updated on NOVEMBER 25, 2019

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 

ISSUE:
 
When viewing vouchers from the AP Voucher Inquiry Page, we are noticing the access to attachments via the Action Voucher Details is not working. User receives “Attachment failed to download (18036,10014) File not found (18036,10012). How to resolve it.

ERROR MESSAGE:
 

" Attachment failed to download. (18036,10014) File not found. (18036,10012) "

 

STEPS:
 
1.Access AP Voucher Inquiry Page -Search for Supplier
2. In the Voucher Inquiry Results grid, locate voucher to review. Click Actions > Voucher Details
3.Voucher Line Details page opens. Click Attachments hyperlink.
4.Voucher Header Attachment page opens. Click the hyperlink for the file attachment.
5. Receive error message. - Attachment failed to download (18036,10014) File not found (18036,10012)
6.From the Voucher Inquiry Results grid, locate the same voucher to review the attachments. Click Actions > View Attachments.
7.The Voucher Header Attachment page opens. Click the hyperlink for the file attachment.
  Attachment opens without issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.