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EEX 9.2: Unable to Enter/Approve Expense Reports with Credit Card Transactions Older than the Credit Card Status Date (Doc ID 2439399.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Unable to Enter/Approve Expense Reports with Credit Card transactions older than status date

When an employee tries to submit expense reports or an Approver tries to approve expense reports with visa transactions that have a transaction date that is earlier that CC_STATUS_DT on the employee's active Visa credit card Account, the following error is received when the employee/approver submits/approves the expense report:

 

Steps:

1. An employee incurs travel expenses using a credit card that will expire soon.
2. A replacement card is issued to the employee to replace the older card.
3. A Credit card maintenance transaction file is received from the credit card vendor that includes a transaction to update the employee's credit card account with the replacement credit card activation information(New expiration date and activation or status date).
4. The employee tries to submit an expense report including the credit card transaction from step one.

Error:

Credit Card Selection -- The selected credit card is inactive on the expense date.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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