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Send Correspondence Batch Process Failing When Sending Group Rejection Letters (Doc ID 2440329.1)

Last updated on AUGUST 28, 2018

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:

When attempting to send group rejection letters the following error occurs.

ERROR
-----------------------
First operand of . is NULL, so cannot access member HRS_PREV_COMP_NM. (180,236) HRS_ARM.CMP_HRS_SEND_CRSP.DATA.DBAccess.OnExecute Name:insertCorrespondenceEachApplicant PCPC:4898 Statement:90

Called from:HRS_ARM.CMP_HRS_SEND_CRSP.BUS.SendCorrespondence.OnExecute Name:sendEmailCorrespondence Statement:521

Called from:HRS_ARM.CMP_HRS_SEND_CRSP.BUS.SendCorrespondence.OnExecute Name:SendApplicantCorrespondence Statement:210

Called from:HRS_ACT_MAIL.CORRESP.GBL.default.1900-01-01.SelectAp.OnExecute St

Process 219365 ABENDED at Step HRS_ACT_MAIL.CORRESP.SelectAp (PeopleCode) -- RC = 24 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 09.35.21 2018-08-06


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Up HCM > Install > Product Specific > Recruiting Installation > Applicants
Generate batch rejection emails:
Talent Administrator home page > Recruiting Home > Search Job Openings.
Click on Job Opening System Analyst – Job ID 504079

2.Select more than 2 applicants and then chose Group Actions > Recruitment Actions >
** first check that the applicants have an email address **

3.Recruiting Actions--> Reject Applicant
Choose a reason and then choose the ‘Reject and Correspond’ button, Reason: Offer Rejected
Complete and Send

4. Send Correspondence: Contact Method--> Email
Enter Recipient and sender Information and Click Send.

'You have successfully rejected the selected Applicants (18178,1172)'

5.Check the Process Monitor .
The Process HRS_ACT_MAIL runs to No Success.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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