My Oracle Support Banner

EAR 9.2 - Customer Workbench - Grid Column Width In Classic Plus Page Goes Wider At Each Search Action (Doc ID 2442410.1)

Last updated on OCTOBER 09, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
In classic plus page collections workbench after each search the item field moves to the right

EXPECTED BEHAVIOR
-----------------------
the column width should remain constant irrespective of number of searches performed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Accounts Receivable > Collections Workbench 
2. Enter in Search Criteria 
   SETID = SHARE 
   UNIT = US001 
   CUSTOMER = 1000 
   LEVEL = No Relationship 
   
3. Click Search 
   Under Customer Details, Item List grid, note the column width of the Item 
column. 

4. Search again with new Search Criteria 
   SETID = SHARE 
   UNIT = US001 
   CUSTOMER = 1001 
   LEVEL = No Relationship 

5. Check the search results 
   Note the column width of the Item column. It has increased a bit. 
   
6. Now search again with Search Criteria 
   SETID = SHARE 
   UNIT = US001 
   CUSTOMER = 1005 
   LEVEL = No Relationship 
   
   Note the column width of the Item column. It has increased a bit more. 

7. Now search again with the very first Search Criteria, to see if the Search 
Results grid returns reflects what we got in step 3. 
   SETID = SHARE 
   UNIT = US001 
   CUSTOMER = 1000 
   LEVEL = No Relationship 
   
   Note the column width of the Item column. It has increased again, rather 
than reflecting what we had in step 3. 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are having inconvenience in accessing the page.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.