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After Recruiting Request For References Email is Generated, Incorrect URL is Linked (Doc ID 2443124.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Incorrect URL in Request for References Email

The link generated in the Request for References email (HRS_UPDATE_REFERENCES) ignores the External Careers Setup Portal and Node defined in Site Setup for Candidate Gateway. When using a separate web server for the external site, external applicants can’t reach the server as a result.

The email link generated should point to the External Link as it is being sent to an External Applicant.

The issue can be reproduced at will with the following steps:
1. Create a new Node called APPLICANT by copying the HRMS node and changing the Content and Portal URI text on the Portal tab to the external web server (can be a false url for testing purposes).
2. Update the Default Candidate Gateway Site to use Portal: Employee and Node: APPLICANT in the External Careers Setup section. Note the test link generated.
3. Search for an active, external applicant e.g. (name) and Request Reference
4. Link in email generated does not use the External Careers Setup Node specified in Site Setup


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