My Oracle Support Banner

E-SEC: PeopleTools 8.54.36 Datamover Program Crashes On Windows 10 with 1709 error (Doc ID 2443705.1)

Last updated on DECEMBER 06, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 to 8.54 [Release 8.4]
Microsoft Windows x64 (64-bit)

Symptoms

On : 8.54 version, DataMover

When attempting to launch data mover
the following error occurs.

ERROR
---------------
aulting application name: psdmt.exe, version: 8.54.36.0, time stamp: 0x5b0bca52

Faulting module name: pscmnutils64.dll, version: 8.54.36.0, time stamp: 0x5b0bc253
Exception code: 0xc0000409
Fault offset: 0x00000000000136d0
Faulting process id: 0x4910
Faulting application start time: 0x01d43feebcb46e7a
Faulting application path: C:\cpt854\bin\client\winx86\psdmt.exe
Faulting module path: C:\cpt854\bin\client\winx86\pscmnutils64.dll
Report Id: d7082b51-7d74-4bc0-817e-d68f412f18a7
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1769033795786339292, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: psdmt.exe
P2: 8.54.36.0
P3: 5b0bca52
P4: pscmnutils64.dll
P5: 8.54.36.0
P6: 5b0bc253
P7: 00000000000136d0
P8: c0000409
P9: 0000000000000002
P10:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed the Peopletools 8.54 binaries
2. Launch Datamover to create database on Windows 10
3. Get Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to create Portal Demo 9.1 database.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.