My Oracle Support Banner

E-BI/XMLP: Unable To Open Adobe LiveCycle PDF Documents And Templates (Doc ID 2443725.1)

Last updated on SEPTEMBER 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Unable To Open Adobe LiveCycle PDF Documents And Templates
Error: "Failed to load PDF document"

For example secure transcripts may be uploaded but cannot be opened from PeopleSoft. The error "Failed to load PDF document" is displayed. This occurs for PeopleSoft components and/or BI Publisher reports where PDF documents were generated with Adobe LiveCycle Enterprise suite. For an explanation of the Adobe LiveCycle Enterprise see https://www.adobe.com/products/livecycle.html

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.