PeopleSoft Automated File Validation for Service Requests
(Doc ID 2446279.1)
Last updated on JULY 21, 2020
Applies to:
PeopleSoft Enterprise Information in this document applies to any platform.
Purpose
When logging a new Service Request (SR) with Oracle the request may be submitted to “automated file validation”. This document describes this automated feature. This document is for users that enter or work with Service Requests via My Oracle Support for issues that require supporting data to be attached to the SR.
Automated File Validation Overview
The term “automated data collection” means an automatic process that will check uploaded files for specific criteria to ensure the correct data is attached. The attachments are required to progress the Service Request (SR).
Questions and Answers
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