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PeopleSoft Automated File Validation for Service Requests (Doc ID 2446279.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise
Information in this document applies to any platform.


When logging a new Service Request (SR) with Oracle the request may be submitted to “automated file validation”. This document describes this automated feature. This document is for users that enter or work with Service Requests via My Oracle Support for issues that require supporting data to be attached to the SR.

Automated File Validation Overview

The term “automated data collection” means an automatic process that will check uploaded files for specific criteria to ensure the correct data is attached. The attachments are required to progress the Service Request (SR).


Questions and Answers

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In this Document
 Automated File Validation Overview
Questions and Answers
 What determines if my SR is going to require and validate files? And, what determines the files it requires?
 The SR says it’s still waiting for files. How do I know what it’s looking for?
 Why files might not validate
 Tips for meeting the criteria for file validation
 How to progress the SR

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