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EAR9.2: AR Direct Debit Process Fails With Unique Constraint Error (Doc ID 2447099.1)

Last updated on JULY 07, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to run Direct Debit process, the following error occurs.

ERROR
-----------------------
--  ABENDED at Step AR_DIRDEBIT.INS_DD.INS_CNTL (Action SQL) -- RC = 805
ROLLBACK
/
-- 09:55:15.949 SQL Error: [Microsoft][ODBC Driver 11 for SQL Server][SQL Server]Cannot insert duplicate key row in object 'sysadm.PS_DD_CONTROL' with unique index 'PS_DD_CONTROL'. The duplicate key value is (CORP, 100000076 )

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup multiple DD Profiles (ex: CAD Direct Debit Profile and USD Direct Debit Profile);
2. Create items for different customers with same entry type (ex: Entry Type: IN);
3. Run the Create Direct Debits process with 2 sequences for the created DD Profiles.

Cause

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In this Document
Symptoms
Cause
Solution
References


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