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EAM: FLUID Scan Asset Tile_Work Order ID (WO ID) Is Not Displayed In The Work Order Tab. (Doc ID 2447341.1)

Last updated on DECEMBER 06, 2019

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PUM # 26. Functionality

ACTUAL BEHAVIOR
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FLUID Scan Asset Tile_Work Order ID (WO ID) is not displayed in the Work Order Tab.

 FLUID Scan Asset Tile in the Asset Tracking that was delivered in PUM16, found that Work Order ID (WO ID) is not displayed in the Work Order Tab. It becomes difficult to check the details of the Work Order without knowing the WO ID.


.

 

EXPECTED BEHAVIOR
-----------------------
System should display the work order id in the work order tab.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps
1. Find an Asset and make sure that there are closed work orders associated with that asset.
2. Open the Fluid Mobile Asset tracking page
3. Select Scan Asset tile
4. Search for the asset ID for which we reviewed the PM schedule in the previous step
5. Click on the search result to pull the detail information.
6. Click on the Work order tab(link). It displays the work order information that is associated with the asset but does not display the WO ID.

Issue: System only displays the WO Order ID label but not displaying the actual WO ID. There are several times including audits where more research\review is required related to the Work Order which is difficult to do without knowing the WO ID.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use FLUID scan functionality

Cause

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In this Document
Symptoms
Cause
Solution
References


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