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EAR 9.2: When Adding Conversation From Receivable Workcenter, Gives Error, Highlighted Fields Are Required But Does Not Highlight The Missing Fields. (Doc ID 2447925.1)

Last updated on MARCH 25, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 25 version, Collections Workbench

When adding conversation from Receivable work center, gives error, highlighted fields are required but does not highlight the missing fields.

ERROR
-----------------------
Highlighted fields are missing


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Goto Receivable work center and click on view update conversations.
2. Add new conversation with promise to pay and save it.
3. Error message will pop up that highlighted fields are missing but it is not highlighting which fields are missing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users wouldn't know which fields are missing to enter.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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