Docusign Integratio Invalid Security Token Was Provided. Incoming Username Token Must Contain Password (Doc ID 2447990.1)

Last updated on MAY 04, 2020

Applies to:

Symptoms

Docusign integration invalid security token was provided. incoming Username token must contain password

 An invalid security token was provided ---> The incoming Username token must contain password if the password option is set to be SendPlainText.

Electronic Signature Provider error: An invalid security token was provided ---> The incoming Username token must contain password if the password option is set to be SendPlainText. (10420,900)
 


STEPS
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The issue can be reproduced at will with the following steps:

Log into docusign demo and under VP1, the owner, you need to add the user id and email that is allowed to sign documents to the account.  So you need to edit the account information.

Then you go to the signature page in peoplesoft and add the user id and the email.  All cases must match.

Once all of that is done you can validate and see if it is accepted.

Changes

Cause

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