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EAR 9.2 - 'Days Late' Field Shows Different Values In Two Different Screens For A Particular Item (Doc ID 2449894.1)

Last updated on SEPTEMBER 20, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Aging

ACTUAL BEHAVIOR
---------------
Days late field shows two values in two different screens customer item inquiry page and in the selected items page

EXPECTED BEHAVIOR
-----------------------
Days late field for a particular item should be same through out all peoplesoft screens

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to customer accounts, customer information , account overview
2. Search for a customer
3. Click on Balance
4. Change status to closed and search
5. In the filtered data, check the days late
6. Click on the item and the days late will be different from the above number

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have correct information on "days late" field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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