AAF Policies are Not being Executed from any TriggerPoint
(Doc ID 2451545.1)
Last updated on SEPTEMBER 25, 2018
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On : 9.2 version, Other
ACTUAL BEHAVIOR
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AAF Policies are not being executed from any Trigger Point (example: After a Helpdesk Case is saved).
EXPECTED BEHAVIOR
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Policies should be executed when conditions are met.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a simple policy using triggerpoint "After a HelpDesk Case is Saved"
2. Make sure triggerpoint "After a HelpDesk Case is Saved" is Active
3. Open existing HelpDesk Case
4. Perform the condition on the policy to trigger the action.
5. Policy is not triggered.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, no notifications are being sent.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |