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E-Portal: IF USER DOES NOT HAVE ACCESS TO PAGELET UNDER A TAB THEN USER GETS LOGGED OUT (Doc ID 2452556.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

PT 8.56

Two permission lists can access the tab. One manager and one supervisor.Difference is, Manager can see more pagelets than supervisor under the same tab. So we need both permission lists to see the same tab.  Issue is if there is ONE pagelet that supervisor has no security to, they get kicked out

ERROR
-----------------------
An Error has occurred
You may attempt to sign in again.
If your attempt fails, please contact your system Administrator.
Please make sure Webserver and Appserver are up. org.w3c.dom.DOMException: refChild not found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Portal configured for HR
2. Login to Portal Classic Home page.
3. Super users are able to login successfully.
4. Some users are getting an error and getting kicked out from portal

Changes

 

Cause

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