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Workflow cannot be fully approved if the only approver is in the flow in two different Paths/Stages (Doc ID 2452678.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
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Workflow cannot be fully approved if the only approver is in the flow in two different Paths/Stages

Business Impact:
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We are not able to complete the approval of requisitions, hence not able to source the requisitions into purchase orders and dispatch the to our suppliers.

Steps:
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1. Have workflow setup accordingly
2. Create a requisition
3. Save & Submit.
4. Verify that the requisition routed for workflow and that it has the two stages for the same approver.
5. Login as the approver
6. Click Approval Tile
7. Click on the requisition to approve
8. Approve the requisition
9. The requisition is approved and disappears from the list of requisitions to approve.

Changes

 

Cause

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