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Peoplesoft CRM Switching Between Cases (Doc ID 2452920.1)

Last updated on FEBRUARY 01, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.


Problem statement
When trying to add a Note to a Case or when trying to send an email through the Case, the application is switching to the previous Case worked and added it the Note.

Actual behavior
The application is adding the note to the previous Case worked, not to the current Case.

Expected behavior
Notes should be added to the current case, to the case for which the window is opened.

1.Login to CRM and open the assigned cases (displayed on home page).
2.Make any changes to it (add a note) and save.
3.Now open a new CRM window and open another case assigned to you from home page.
4.Make any changes to it (add a note) and save.
5.Then we can notice that the CRM jumped and added the note to the other/previous case.




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