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Peoplesoft CRM Switching Between Cases (Doc ID 2452920.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Environment
----------------
Production
CRM 9.2.0013 and PT 8.55.17.

Problem statement
------------------------
When trying to add a Note to a Case or when trying to send an email through the Case, the application is switching to the previous Case worked and added it the Note.

Actual behavior
--------------------
The application is adding the note to the previous Case worked, not to the current Case.

Expected behavior
------------------------
Notes should be added to the current case, to the case for which the window is opened.

Steps
---------
1.Login to CRM and open the assigned cases (displayed on home page).
2.Make any changes to it (add a note) and save.
3.Now open a new CRM window and open another case assigned to you from home page.
4.Make any changes to it (add a note) and save.
5.Then we can notice that the CRM jumped and added the note to the other/previous case.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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