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EX 9.2 - Denid Comments in Fluid Travel Authorizations cannot be Viewed by Employee (Doc ID 2453385.1)

Last updated on SEPTEMBER 28, 2018

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

If an approver sends back a Fluid Travel Authorization the Traveler does not know why. All that the Traveler knows is that they have a Pending TA.
If an approver DENIES a Fluid Travel Authorization the Traveler has no way of viewing it.


Replication Steps:
1) Traveler creates two Travel Authorizations, one to be Sent Back and one to be Denied, and submits both of them.
  a) The first one is Sent Back by the approver with comments.
  b) The second one is Denied by the approver with comments.

Please see replication steps document for more details.

Actual Result: All users have this issue with Fluid Travel Authorizations. The user does not know why travel authorization is sent back and if the TA is denied have no way of viewing, TA is gone.
(Fluid Expense Reports show when an Expense Report is sent back and why.)  Workflow does send an email to the Traveler in both cases but the link takes the user to the Classic Travel Authorization Inquire page.

Expected Result: When an Approver sends back a Fluid Travel Authorization the Traveler should know why sent back. All that the Traveler knows is that they have a Pending TA.
If an Approver DENIES a Fluid Travel Authorization the Traveler needs to be able to view a Denied Travel Authorization.

Cause

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In this Document
Symptoms
Cause
Solution
References


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