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EAR 9.2: Load Payment Interface Is Not Updating The Customer Information In Payment (Doc ID 2453911.1)

Last updated on MARCH 09, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 Image #24
Payment Electronic

ACTUAL BEHAVIOR
---------------
Using Load Payment Interface process to create deposits are not updated with Customer Information, even though PeopleBooks states that "Each payment that Payables sends to Receivables will have a check number, billing business unit, billing customer, and other pertinent payment information."

The same item ID exists in the system paired with different Business Units, so without the customer information, Payment Predictor cannot match the payment to the correct open item.

EXPECTED BEHAVIOR
-----------------------
Customer information should populate on the deposit created from the AP Payment, as stated in PeopleBooks.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Creating a bill for goods transferring from one BU to another
2. Bill is finalized and transferred to AP and AR
3. AP Voucher is approved
4. Pay Cycle runs and payment created
5. Payment is loaded to AR
6. AR Interface runs and creates deposit
7.Payment Predictor does not match the payment because customer ID is not included on payment.
 


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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