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EPY: Classic Self Service Update Federal W-4 Information Changes Not Working For An Employee (Doc ID 2454537.1)

Last updated on OCTOBER 09, 2019

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue
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One employee is getting an error when attempting to update to W-4 entries.

Errors:
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First Pop Up Error:

Error when attempting to trigger Business Process / Event: Maintain Payroll Data U.S. / Notify Payroll (67,2)
There is a problem calling TriggerBusinessEvent for the indicated Business Process / Event.
Review the program for errors. If necessary, run the PeopleCode trace to determine the program that failed.

Second Pop Up Error:
 TriggerBusinessEvent failed for Maintain Payroll Data U.S. Process EIC W5 Employees-Notify Payroll (2,302) FED_TAX_DATA EMPLID workflow PCPC:1143 Statement:27
  The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

Cause

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In this Document
Symptoms
Cause
Solution
References


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