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Prepare For Hire - Verify Employee Id : No Matches (Doc ID 2454611.1)

Last updated on OCTOBER 02, 2018

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On PeopleSoft HCM 9.2 : Other

ACTUAL BEHAVIOR
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In Prepare for Hire, when clicking the Verify Employee Id link for some users we receive the no matches warning even though their EMPLID exists. But, when searching for the individual through Search/Match, the person & their EMPLID are found.
There are also situations where Verify Employee Id will successfully complete the search, but not return the person with a valid/existing EMPLID. They appear in Search/Match though without issue.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigation: Recruiting Home > Search Applicants
2. Enter Search Criteria and Select Applicant
3. On Applicant Activity section for Accepted Job Opening, select Other Actions > Recruiting Actions > Prepare for Hire
4. Click Verify Employee ID link
5. Note 'No Matches Found' warning message is displayed
7. Main Menu > Set Up HCM > System Administration > Utilities > Search/Match
8. Select the following options
  Search Type: Person
  Search Parameter: PSRS_HIRE
  Ad Hoc Search: N
  Description: Prepare For Hire
9. On Search Result section, select Rule -Search Result Code: PSRS_HIRE
10. Enter Applicant's First Name & Last Name
11. Search and Note Matches were found

Cause

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In this Document
Symptoms
Cause
Solution
References


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