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External Customer Contact Receive Emails That Password Has Changed Based On Change On Contact Setup (Doc ID 2455768.1)

Last updated on NOVEMBER 28, 2019

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Customers/Contacts

External Customer contact receive emails that password has changed based on change on Contact setup

We have received feedback from customer contacts that they are receiving emails that their password has changed, even though we do not use self service for Customers.
I was able to replicate this in our test environment and would like to know whether this is a bug or if this is something we have set at the higher level configuration of our system.
When updating the Customer Contact we do not see the PIN field displaying untill we add a new effective row. Then the salution field and PIN get populated with a stored username and PW and because of this we need to change the PIN to a numeric value in order to be able to save the contact. When we do, the contact email is receiving a mail the password has changed. Please see attached replication steps

Incorrect emails are not expected to be sent to contacts
The issue can be reproduced at will with the following steps:
1. Create contact

The issue has the following business impact:
Due to this issue, users are confused about their password change.


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