E-CLOUD: Authentication Failure Encountered During Install of Cloud Manager 7 On OCIC IDCS
(Doc ID 2455964.1)
Last updated on OCTOBER 15, 2021
Applies to:
PeopleSoft Cloud Manager - Version 05 and laterInformation in this document applies to any platform.
Symptoms
On : 07 version, Cloud Manager Configuration
When trying to install Cloud Manager 7 on OCIC IDCS account, the install process fails with error as follows:
ERROR
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On the Cloud manager bootstrap console:
Oracle Cloud Authentication : FAILURE
Cloud Manager IP validation : FAILURE
Default sec-list validation : FAILURE
In the psft_opc_setup.log
cm_opc_request.py DEBUG : CM validation Status: {'cm_opc_public_ip': '', 'cm_opc_saas_validation_msg': 'SUCCESS', 'cm_opc_public_ip_msg': 'FAILURE', 'cm_authentication_msg': 'FAILURE', 'opc_seclist_validation_msg': 'FAILURE'}
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to install Cloud Manager 7 on OCIC IDCS account
2. Observe the error as reported
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |