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Applicants With 600-700+ Applications Are Being Timed Out in Candidate Gateway (Doc ID 2456040.1)

Last updated on FEBRUARY 05, 2019

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Performance
PUM 25, Tools 8.55.21

ACTUAL BEHAVIOR
---------------
Applicants with 600-700+ Applications are being timed out when they click the links for Job Notifications, My Favorite Jobs, My Applicant Profile, My Saved Searches, or My Applications within the Candidate Gateway.

EXPECTED BEHAVIOR
-----------------------
Pages will pull up in a reasonable timeframe.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign in with applicant who has 700+ applications associated with them.
2. Click on Careers tile
3. Click on any of the following options: My Job Notifications, My Applications, My Favorite Jobs, My Applicant profile, My Saved Searches.
4. System times out and does not load page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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