My Oracle Support Banner

Users Getting Kicked Out Of The Application When Using Grid Personalizations (Doc ID 2456071.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PT 8.56.09, Other

ACTUAL BEHAVIOR
---------------
Grid customization of AWE Transaction causing users to log out from the system when accessing Approvals Pagelet Setup.

EXPECTED BEHAVIOR
-----------------------
Grid customization shouldn't cause users to get kicked out of the system (back to login page).

STEPS  (This is only one example of how to reproduce, as the issue is across applications):
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigation bar, Navigator: Main Menu > Set Up HCM > Common Definitions > Approvals > Approvals Pagelet Setup
2. Grid Action Menu > Personalize
3. Under Column Order, select Transaction Description
4. Mark Frozen
5. Add to Sort
6. Under Column Order, select Sequence
7. Unmark Frozen
8. Click OK
9. Go to Navigation Bar, Navigator: visit Approvals Pagelet Setup page again......User gets kicked out of the application.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not able to access the page again.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.